Hi Gerry,

> Does the review of a Knowledge Base encompass the check I suggested?

Not that I am aware of. HP simply doesn't care about providing proper
drivers. Some they release work, some don't. If not, their attitude is "Oh
well, guess you need newer hardware". I have experienced this first hand on
a number of occasions.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
news:O$0YOgl5FHA.3544@TK2MSFTNGP09.phx.gbl...
> Rick
>
> I have some sympathy with that point of view but nevertheless HP do make
> available some updated drivers and software. If the model is current and a
> new driver is needed they would eventually lose market share by not
> protecting sales of older but current models. At least I would say that
> logical to presume but perhaps you know otherwise. I have several HP
> products where I have downloaded updates.
>
>
> --
>
>
> Regards.
>
> Gerry
>
> ~~~~~~~~~~~~~~~~~~~~~~~~
> FCA
>
> Stourport, Worcs, England
> Enquire, plan and execute.
> ~~~~~~~~~~~~~~~~~~~~~~~~
>
>
>
> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
> news:%23kc%23FBl5FHA.4076@tk2msftngp13.phx.gbl...
>> HP's solution is for the user to throw away their perfectly good hardware
>> and buy brand new ones. The problem is caused by incompatible (or more
>> accurately, non-compliant) drivers.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
>> news:eNv$%23vg5FHA.628@TK2MSFTNGP10.phx.gbl...
>>> Rick
>>>
>>> Do Microsoft ever check whether HP to see whether updated drivers or
>>> software resolve the problem?
>>>
>>> --
>>>
>>>
>>> Regards.
>>>
>>> Gerry
>>>
>>> ~~~~~~~~~~~~~~~~~~~~~~~~
>>> FCA
>>>
>>> Stourport, Worcs, England
>>> Enquire, plan and execute.
>>> ~~~~~~~~~~~~~~~~~~~~~~~~
>>>
>>>
>>>
>>> "Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
>>> news:OFxLaUZ5FHA.1032@TK2MSFTNGP11.phx.gbl...
>>>> Hi Russ,
>>>>
>>>> A common problem usually alleviated by disabling Windows Image
>>>> Acquisition on the services tab of msconfig.
>>>>
>>>> Long delay before files appear in My Computer in Windows XP
>>>> http://support.microsoft.com/?kbid=819017
>>>>
>>>> --
>>>> Best of Luck,
>>>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Associate Expert - WindowsXP Expert Zone
>>>> www.microsoft.com/windowsxp/expertzone
>>>> Windows help - www.rickrogers.org
>>>>
>>>> "Russ" <scwruss@cox.net> wrote in message
>>>> news:ejYQ7VW5FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>> Can't open "My Computer" .The flashlight continually searches>
>>>>>
>>>>
>>>>
>>>
>>
>>
>