"JOE X5" <JOEX5@discussions.microsoft.com> wrote in message
news:3B5D5E4D-A322-44E4-B103-CA23258EBCF8@microsoft.com...
> My learned friends
>
> 1. I am using a Lacie external hard drive. I do not know of it actually
> encloses a WD hard drive. I will make enquires. If I find that it does not
> am
> I correct from the tread that the WD diagnostic utility will be of no use
> to
> me?
>
> 2. Moreover, as I stated when I try to access the drive, I am prompted to
> format it. Would the diagnostic utility resolve this problem? I ran a
> virus
> scan for good measure and while it would usually scan both the internal
> and
> the external, it only did the internal. In short, it would appear that the
> drive is not being recognised.
>
> Please advise
>
> -Joe


Joe:
Please accept my apologies. It looks like we've been ignoring you, that is
to say, your problem, during this subsequent discussion re hard drive
diagnostic utilities.

From your original description of the problem and your current posting, it
sounds ominously like a defective hard drive problem or possibly a failure
of the USB enclosure. The LaCie unit you have is a commercial unit and it's
not designed for user removal of the hard drive within. Hopefully, the
device is still under warranty and you can return it to LaCie for their
diagnoses. But even if it's no longer under warranty you still should get in
touch with the company to seek their advice re diagnosing the problem.
Here's the link for their Tech Support Form...
http://www.lacie.com/support/request/
You also might want to call them at 503-844-4503.
Anna