Firmware updates are specifically for hardware devices,MP3 player would
be software.If they relate to updating youre audio chip,this would be a
instal-
lation for a pc developer,youre installation up date would be for the
BIOS,and
that is from the board mfg only...Youre only update would be for software.

"nomail1983" wrote:

> I am hoping (wishing) that someone here can offer some
> insight into a problem I am encountering when I try to
> update the firmware for a Creative MP3 player.
>
> I sent email to Creative tech support a couple days ago.
> They are usually very responsive. I suspect they might
> be out for the holiday. I am hoping someone here can
> shed some light on the problem before next week.
>
> When I try the firmware download, I get a pop-up window
> that says, "Put device in recovery mode before running
> firmware update". If I simply close the window, the
> download goes no further.
>
> Do you know how to put the device in "recovery mode"?
>
> I do not know if this a Creative or WinXP message. I cannot
> find any explanation either in Creative product instructions or
> in MSWin support documentation.
>
> Thanks for any help.
>
> Happy New Year!
>