Ron,
DELL online support indicated that my daughter picked up the netsky.d virus.
Because of me, her Norton Anti-virus was out of date (Norton 2003). I have
not reached Symantec yet but suspect that they will not help. I do have a
current version (Norton 2005) on my home pc.

I suspect that I will need to re-install all of the software that came with
the DELL Dimension 2350. I have the Windows XP Home Edition CD as well as MS
Office software that I paid extra for.

Is it just a matter of placing the Windows XP Home Edition CD in the disc
drive and booting up? Is this how I go about restoring tbe pc?

Should I then download SP2 for XP Home and install it once I can get
internet connectivity on the machine?

Thanks for all your help. Any other things to ponder would be appreciated
so much.

"Ron Martell" wrote:

> OMD <OMD@discussions.microsoft.com> wrote:
>
> >Now that I am on-site, it said Windows needs to be ACTIVATED. It could NOT
> >connect to the internet because it could not detect the connection and I do
> >NOT have a cable for dial-up connection.
> >
> >I tried a restore from last good copy while in SAFE Mode and now I get three
> >error windows that pop-up while re-booting.
> >
> >The messages are: Winlogon.exe Entry Point Not Found The procedure entry
> >point RegisterFormCLSID could not be located in the dynamic link library
> >ole32.dll. This window comes up twice.
>
> That message would normally indicate that the ole32.dll file was an
> incorrect (= older) version and that you need to replace it with an
> updated version that contains the newer code including the entry point
> RegisterFormCLSID.
>
>
> >
> >The third window is: services.exe Entry Point Not Found The procedure entry
> >point RegisterScmCallback could not be located in the dynamic link library
> >umpnpmgr.dll.
> >
>
> Again this indicates that the file umpnpmgr.dll is an outdated version
> that does not contain the code required by whatever application is
> accessing the file.
>
> I can find no references to these specific error messages and entry
> points on the web or at microsoft.com. One reference I did find was
> with regard to a file named umpnpmgr.hp.dll rather than umpnpmgr.dll.
>
> If these progblems persist then my only suggestion would be to do a
> repair install of your Windows XP as per the instructions at
> http://michaelstevenstech.com/XPrepairinstall.htm
>
> Good luck
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2006)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
>