Cale modem and no router?
Start>run>cmd>ipconfig / release
then ipconfig /renew

or try unplugging power supply for 2 minutes. then plug back in.

does your connection icon appear in systray (lower rt, botttm)?
is it Red?


"Charlene" wrote:

> Having trouble connecting to the internet using a cable modem. It was
> working before. Spoke with Cable provider and they had me to do a loop back
> tests to confirm the NIC card was working properly. Loop back tests came
> back with replies. The modem lights show all green with the exception of the
> link light which appears amber. Cable provider suggests I call computer
> hardware company to help solve the problem. Any suggestions.
> --
> Charlene