BigJim thanks for your reply. The NIC card and cable modem are recognized in
Device Manager with no errors. I rebooted the cable modem the same way as
you mentioned. The cable modem is from Cablevision.
--
Charlene


"BigJim" wrote:

> first check in the device manager to make sure your network card is
> recognized/
> what kind of cable modem do you have?
> did they have you reboot the cable modem, just unplug it and plug it back
> in.
> If all the light are still working it could be the cable connection.
>
> "Charlene" <Charlene@discussions.microsoft.com> wrote in message
> news:E7F0C31B-E9EF-43CA-AD05-CE204059C128@microsoft.com...
> > Having trouble connecting to the internet using a cable modem. It was
> > working before. Spoke with Cable provider and they had me to do a loop
> > back
> > tests to confirm the NIC card was working properly. Loop back tests came
> > back with replies. The modem lights show all green with the exception of
> > the
> > link light which appears amber. Cable provider suggests I call computer
> > hardware company to help solve the problem. Any suggestions.
> > --
> > Charlene
>
>
>