dixonian60 thanks for your reply. I just have a cable modem. I ran
ipconfig /release and ipconfig /renew. I get a strange IP 169.x.xxx.xx. I
shutdown the computer and power supply for about 1 min and powered everything
back up. The NIC and cable modem are recognized in Device Manager with no
errors. The connection does appear in "systray" but not sure if its red. I
will verify.
--
Charlene


"Dixonian69" wrote:

> Cale modem and no router?
> Start>run>cmd>ipconfig / release
> then ipconfig /renew
>
> or try unplugging power supply for 2 minutes. then plug back in.
>
> does your connection icon appear in systray (lower rt, botttm)?
> is it Red?
>
>
> "Charlene" wrote:
>
> > Having trouble connecting to the internet using a cable modem. It was
> > working before. Spoke with Cable provider and they had me to do a loop back
> > tests to confirm the NIC card was working properly. Loop back tests came
> > back with replies. The modem lights show all green with the exception of the
> > link light which appears amber. Cable provider suggests I call computer
> > hardware company to help solve the problem. Any suggestions.
> > --
> > Charlene