did you try system restore yet?

How to start the System Restore tool at a command prompt in Windows XP
http://support.microsoft.com/default...b;en-us;304449

"Chalky" wrote:

> No. Still have not resolved this.
>
> "DT" wrote:
>
> > I have a laptop I am trying to repair for a friend and this is the exact
> > problem I am encountering. Has there been a resolution to this?
> >
> > "Chalky" wrote:
> >
> > > Back again. Thanks for responding. To answer your question, yes, it is this
> > > the same location and Usename as what I have when I use Explorer. Something
> > > else, when I try to burn pictures to a cd, I'll put a blanck cd in my
> > > "Erive", in the bottom right corner the bubble will pop up saying I have
> > > files that are ready to be written to the cd, I'll click the bubble, yet
> > > again nothing happens. I've tried everything. I'm unable to launch / manage
> > > documents, unless I'm in an app (e.g., word or excel). Maybe just reload XP,
> > > but that sounds major.
> > >
> > > "Dixonian69" wrote:
> > >
> > > > Have done anything with User accounts like add or delete?
> > > >
> > > > On Start Menu, Select "My Documents", then rt click, Properties
> > > > then on "General" tab, look at location.
> > > > Is this the same location and Usename as what you have when you use Explorer?
> > > >
> > > > --
> > > > Dennis S.
> > > > I''m from Illinois. I hope I helped you. Good Luck.
> > > >
> > > >
> > > > "Chalky" wrote:
> > > >
> > > > > Yes. I can launch all programs, I just can't launch "My Documents", "My
> > > > > Music", "My Computer" , essentially can't access or open any folders like I
> > > > > would be able to do via windows explorer. For instance, I'll right click on
> > > > > the "My Documents" shortcut in the start menu, the hourglass appears and then
> > > > > nothing happens. It just reverts back. Seems to be getting hung up.....
> > > > >
> > > > > Thanks.
> > > > >
> > > > > "Dixonian69" wrote:
> > > > >
> > > > > > can you launch any programs from Start menu?
> > > > > >
> > > > > > --
> > > > > > Dennis S.
> > > > > > I''m from Illinois. I hope I helped you. Good Luck.
> > > > > >
> > > > > >
> > > > > > "Chalky" wrote:
> > > > > >
> > > > > > > When click onto the start menu, and click to "My Documents", "My Computer",
> > > > > > > etc. it is NOT launching. I get the hour glass on the screen temporarily,
> > > > > > > but it just reverts back and does not launch me to my target. Hence, I
> > > > > > > cannot open folders, etc.