Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one

More information if required:
Why doesn’t Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

Troubleshooting Help and Support
http://www.kellys-korner-xp.com/xp_h.htm#h&s

Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm


"annoakley" <annoakley@discussions.microsoft.com> wrote in message
news:36625B87-82FC-4FD4-9861-2C5B745B0F48@microsoft.com...
> our new toshiba laptop came pre installed with windows xp inc service pack 2.
> when i try to use the help and support centre nothing happens. i had a look
> at KB and found something about DEP. followed the instructions but this did
> not make a difference.