Try this:

"Why doesn't Help and Support work?

http://www.kellys-korner-xp.com/top10faqs.htm


Fermu's Website:
www.fermu.com

annoakley wrote:
> our new toshiba laptop came pre installed with windows xp inc service pack 2.
> when i try to use the help and support centre nothing happens. i had a look
> at KB and found something about DEP. followed the instructions but this did
> not make a difference.