Toshiba installs it's own version of Help & Support.

Try going to Start...Run...and type in SERVICES.MSC and press ENTER. Once
in the dialog, search for the Help and Support service and try
starting/enabling it. It may interfere with the Toshiba software, so
remember to stop/disable the service if you're going to try and use the
Toshiba software.

- John

"annoakley" wrote:

> our new toshiba laptop came pre installed with xp sp2. when i try to click on
> help and support centre nothing happens