Hi

See if you can install the software from Safe Mode.

--


Will Denny
MS MVP Windows Shell/User
Please reply to the News Groups

"jgt." <jgt.@discussions.microsoft.com> wrote in message
news:4021350F-BDD2-4740-8751-4364FB9301AA@microsoft.com...
>I recently changed my broadband supplier or attempted to. I used a company
> called "Now" because I was interested in a wirelless broadband and they
> offered a service which suited my criteria. The modem responded well (
> this
> is the new generation which operates without the need for a BT or other
> line)
> however I could not load the software I kept getting a timed out message.
> "Now" sent over a technician and he was equally baffled. I then took my
> comp.
> to a qualified technician who stated that the comp. was perfectly healthy
> and
> should accept the software. "Now" sent me another disc on the off chance
> that
> it may have been a corrupt disc. but to no avail the same problem arose. I
> have closed down all firewalls etc. including any spyware but it will
> still
> not accept the software. Could it be a glitch in my XP Pro. I do not have
> the
> problem with any other software. I apologise for the long blurb and I may
> have posted twice in error. Any help or suggestions would be gratefully
> received.
> I am using windows XP Version 5.1.2600
>
> Regds jgt.