'General USB troubleshooting in Windows XP'

http://support.microsoft.com/default...b;en-us;310575

regards,
S.Sengupta[MS-MVP]


Marty wrote:

> I am usning XP with SP-2 on a Sony Viao, P4 3.2 MHz. I am trying to add a
> couple of storage devices via USB and the system will not recognize them. I
> have tried a USB flash drive and an MP3 player. Other USB devices (printer,
> camera) work just fine. When I plug in these devices, they show up as "other
> devices" in device manager, with yellow question marks and exclamation marks,
> with message that the driver is missing. I have tried installing a driver
> for the MP3 player, to no avail. Any suggestions?