Rick,
Had I known this this morning I might have save a friend of mine $25. She
had all sorts of probs. w/Norton Inet. Sec.
After weeks of troublehooting we uninstalled it. Using their removal prog.
(since add/remove just hung).
Anyway that solved her Outlook Express prob. Then I get a call the next day
Quicken wasn't working.
The shortcut did nothing, the prog. wasn't on the program list.
I tried add/remove since it was listed there. No good. Intuit's CD failed in
all options.
I went into a chat session w/1 of their reps. We tried a few things that
didn't work.
Today we called. After a few mins. we were pointed to this Utility. That
took care of the prob. nicely.
Only thing was since it wasn't a direct prob. w/Quicken she was charged $25
(she accepted).
But now I learned something else.


"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:uI4SYA$DGHA.1816@TK2MSFTNGP11.phx.gbl...
> Hi,
>
> Description of the Windows Installer CleanUp Utility
> http://support.microsoft.com/?kbid=290301
>
> The above utility should help.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Richard" <Richard@discussions.microsoft.com> wrote in message
> news:CF13BCD6-C11F-4833-BD52-8015ACF09860@microsoft.com...
>> Everytime I open an Outlook program Windows Installer pops up with the
>> message "Preparing installation." The next window says something like
>> Configuring Office Small Business Edition 2003. I can cancel each of
>> these
>> windows and it doesn't affect the Outlook program from displaying. Any
>> ideas?
>> --
>> Thanks, Richard
>
>