You're welcome. Testing without the router is a good idea to eliminate it
as a possible cause. I would be reluctant to connect directly to the cable
modem without at least the Windows firewall enabled though.
--

"Rebecca Owens" <RebeccaOwens@discussions.microsoft.com> wrote in message
news:0001BDF0-1666-4C7C-A2DF-F7F3128E620B@microsoft.com...
> Thank you for the suggestions. I will try them shortly. Do you think
> removing the router altogether and testing the isp connection directly
> would
> narrow down the root problem???
>
> "GTS" wrote:
>
>> Is her router properly configured for VPN pass though? If so -
>> This problem is sometimes caused by another online process interfering
>> with
>> the connection. I have specifically seen it caused by attempting to
>> connect
>> to a VPN with AOL IM running, for example. She should close any such
>> programs before connecting to the VPN. I have also serviced this error
>> more
>> than once where Spyware parasites running in the background were the root
>> cause.
>> There have been cases of ISP's blocking VPN access, but it's not common
>> with
>> broadband providers these days. An MTU issue is another possible, though
>> rare, cause.
>> --
>>
>> "Rebecca Owens" <RebeccaOwens@discussions.microsoft.com> wrote in message
>> news:7174C88C-30A3-4C33-A680-1D77FD84D449@microsoft.com...
>> > Hi there:
>> >
>> > I have a user that is running XP pro, has high speed cable modem and a
>> > netgear router in place at her home. She connects to a VPN Router at
>> > the
>> > office in California. I can ping the router, I can get to the internet
>> > from
>> > her system. She cannot connect to the VPN Router without getting the
>> > 619
>> > port disconnected error. Windows Firewall is turned off, she has no
>> > AntiVirus Security software installed which I verified. I have removed
>> > the
>> > VPN Connection and reinstalled it. I have tested her login and
>> > password
>> > from
>> > my workstation and it connects fine.
>> >
>> > Do you think it could be her ISP??? I can take the her router out of
>> > the
>> > loop to make sure it isn't her router causing the problem.
>> >
>> > What else do you suggest???
>> >
>> > Rebecca
>>
>>
>>