As you found out...when running into driver issues on "Branded" systems,
like Dell, Gateway,HP; it is always expedient to check the vendor web site
first. You are paying for support along with the product, might as well make
use of it. Plus, often they will make adjustments to the optimize their
systems that won't allow them to respond to more generic solutions which
work perfectly well with computers assembled using off the shelf components.


"ajsflsh" <ajsflsh@aol.com> wrote in message
news:E8A5228F-B508-4D55-AB76-8DC282315457@microsoft.com...
>I called Dell and this is how they walked me through to fix this. I went
>to
> tinyurl.com/765b8 and downloaded a program called 'aproposfix' and run the
> batch file in safe mode under my account name - not the administrator -
> once
> I ran the batcfh program in safe mode I restarted my computer in Normal
> Mode.
> Sure enough Device Manager was populated and the scanner works. Please
> share the word.
>
> "Cari (MS-MVP)" wrote:
>
>> Uninstall and reinstall the scanner.
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "ajsflsh" <ajsflsh@discussions.microsoft.com> wrote in message
>> news:544EA2F2-AA6B-455C-A395-7A1FA2AC26F6@microsoft.com...
>> > First 'my computer' device manager show's no hardware? Also, I can seem
>> > to
>> > access my usb scanner. When setting up the workgroup the printers
>> > automatically shared but not the scanner. I can seem to figure out how
>> > to
>> > get the scanner software to see the scanner. Help?
>>
>>
>>