Tim,

The best way to clean up a computer is to save your stuff to CD or to
another computer and hten reformat the hard drive and install the OS.
That's the best way.
hardware faiilures Do turn off the computer, so don't discard the
possibility of having a bad power supply.

hope this helps,
RT

"Tim" <Tim@discussions.microsoft.com> wrote in message
news:7EC255F8-9E61-478B-AAE3-949DD2698ECB@microsoft.com...
> Thanks.
>
> I have 2 computers here that I can use to get stuff off the Internet to
> help
> clean up the computer. What do you think are the best steps in cleaning
> up
> and diagnosing the issue?
>
> Any suggestions?
>
> "Malke" wrote:
>
>> Tim wrote:
>>
>> > Basically, my computer has been shutting off on its own. Sometimes I
>> > leave
>> > it on overnight and come back in the morning and it is off. Also,
>> > I've been getting stupid pop-ups and things of that nature.
>> >
>> > The computer is working but cannot access the internet whatsoever...so
>> > I
>> > cannot run any of those links that you listed below. I'm on a
>> > different computer right now.
>> >
>> > I tried a bunch of other things like net shell reset catalog and net
>> > shell
>> > ip reset but nothing is working. The only real problem I am having is
>> > that I cannot access the internet nor get any IP address assigned to
>> > the computer.
>>
>> The first thing you need to do is clean up the computer. Obviously you
>> will need to get information, tools, updates, etc. from a different
>> known-clean computer with an Internet connection and either a cd burner
>> or have a usb thumbdrive with enough capacity to transfer the files.
>>
>> The alternative is to take the machine to a professional computer repair
>> shop (not your local version of BigStoreUSA) and have them clean it up
>> and diagnose the sudden shutdown issue. The latter may or may not be
>> connected with your evident malware.
>>
>> Malke
>> --
>> MS-MVP Windows User/Shell
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> "Don't Panic"
>>