On 8 Dec 2005 20:12:47 -0800, "Don" <*email_address_deleted*> wrote:

>I have another piece of information that might be useful... On your
>prior suggestion, I went to remove the AdAware and Norton AntiVirus
>programs from the bad system and I ran into a problem. The AdAware
>program uninstalled with no problems but I can't get the Symantec
>(Norton) AntiVirus program to uninstall. When I try using the usual
>"Add/Remove Programs" utility, it starts the process and after a while
>I get a dialog box saying that there as a fatal error during the
>installation (should probably be "uninstallation") and the program
>aborts and quits. I tried it several times and I can't get it to
>uninstall.
>
>Is there a way to remove this stuff manually?
>
>
>Don

Aha! So it is another Symantec mess!!

Norton Antivirus has caused problems like this before - Google this forum if you
want details. There are tools on the Symantec website which you have to use,
manually, along with an ever changing list of manual procedures (registry
edits). And you can generally only get them from specifying the version of S$
product that you're running, and maybe you will even have to wait for specific
instructions from a S$ tech.

S$ normal response, to ANY problem with NAV, is to un install and re install
(restarting system 3 or 4 times). When there's a problem with an un install
(about 50% of the time), they'll give you a manual checklist of registry edits.

The last time I went thru this was either 3 or 4 years ago. I switched to
flatten and pave (fdisk, format, and install new OS) (and then install new S$
product) after that. Last year, I stopped reinstalling S$ completely (picked an
alternate AV), and I haven't looked back since. Two months ago, I flattened and
paved my last computer with NAV on it. I am now S$ free, and happier for it.

You MIGHT find a reparative process on S$ Support. If you don't, I suspect that
a flatten and pave is your best option. Just find a better antivirus after that
- and that's the easiest part of this whole process.

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.