Thank you David; but I DID follow that procedure...four times. I also
followed the procedures you prescribed for getting rid of the NETSKY virus to
someone in this newsgroup 11/15/04, i.e. ran Sysclean and Stinger. Both to
no avail. Both report "access denied" to numerous files. Sysclean's log
reports it found 8 viruses but also reports it FAILED to clean the 8. And
Earthlink's SPYAUDIT program STILL reports the "Trojan DP" mentioned.
Any other possibilities?
--
lazaruslong


"David H. Lipman" wrote:

> From: "lazaruslong" <lazaruslong@discussions.microsoft.com>
>
> < snip >
>
> |
> | AVG’s TECH SUPPORT REPLY:
> |
> | Dear Sir/Madam,
> |
> | Thank you for your email.
> | According to your information the file is stored in System Volume
> | information folder. Also according to the file name it really is a virus
> | itself and not a correct file that has been infected.
> | Files placed in the System_volume_information folder are source files for
> | the system restore function that is available in Windows XP operating system.
> | Files that were healed were moved in their original INFECTED state into this
> | folder and it is necessary to DELETE them by following these steps:
> |
> | 1) Close all open programs. Then right-click My Computer on the Windows
> | desktop
> | 2) Click on Properties
> | 3) Click on the System Restore tab
> | 4) Check Turn off System Restore on all drives
> | 5) Restart the system
> | 6) Go through the first four steps again and uncheck the item mentioned in
> | step 4.
> |
> | Also please note that if the file is stored in this location it is not
> | possible for you to manipulate it. It is denied by your operating system. The
> | only way to remove the virus is described in the procedure above.
> |
> | OUR ORIGINAL REQUEST FOR AVG TECH SUPPORT:
> |
>
>
> AVG's email reply is correct. Dump the contents of the System Restore Cache as prescribed.
>
> Reboot the PC and then re-enable the System Restore Cache.
>
> This will remove any latent infectors stored in the cache.
>
> http://vil.nai.com/vil/SystemHelpDoc...SysRestore.htm
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>
>