Help for you <Help for you@discussions.microsoft.com> wrote:

>Hai admannj,
>May peace be upon you. I have the same problem 'spyware Infected' in black
>box behind blue screen. To my surprise me too have Norton AV 2005, Microsoft
>Antispyware, Ad-aware from Lavasoft.
>
>What I did when the problem happened to me
>
>1. Turn off System restore immedately
> - Right Click My Computer->Properties->select System Restore
>This will stop viruses, and infected files, spywares, adwares & other
>malicious softwares from being RESTORED later


Bad advice. Dangerously bad advice in fact. If the removal process
gets badly fouled up you may have no way of recovering. an infected
but usable system is vastly preferable to one that is unusable.

Once the infestations have been cleaned up and the system is operating
properly then system restore needs to be cleaned up. However there is
a safer way to do this. First, create a new manual restore point.
Then launch Disk Cleanup (in the Accessories - System Tools menu) and
go to the More Options tab and click on the "Clean up..." button in
the System Restore (bottom) section. That will remove all but the most
recent restore point, which is the one you just created.


>
>2. Download a Trial Software Norton Internet Security from its website
> - 2.1) Update the Norton Internet Security->Youmay get failed news->try
>again

Poor choice. A bloated application that will almost certainly have
the "who dropped the anchor" effect on system performance and which
will probably require a supplementary uninstaller program in order to
get rid of it when the cleanup is finished. The trial versions of
Webroot's SpySweeper or Kaspersky Personal Antivirus are much better.

<snip>
>
>VERY IMPORTANT: - 3. Then download FREE ONLINE SCAN from McAfee.Com and
>Click OK to download ActiveX Controls to scan your computer. After the
>download completes it will display what to scan page(here go to File of the
>web page->Send->Shortcut to Desktop)

McAfee is not a bad choice for a "second opinion". Trend Micro's free
scan at http://housecall.trendmicro.com is another good one.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca