Thanks for the responses. I did check the Event Viewer and there was a
message that Safe Mode could not be started. I will try again and wait
longer after I get what appears to be a locked in screen. When I get that
screen, neither the mouse nor the keyboard work and Ctrl-Alt-Del doesn't work
either.

I haven't tried any of the other Safe Modes since the anti-spyware specified
to use the "Safe Mode" only in order to run their program.

As I go through the process of Safe Mode I get a screen asking me to click
Yes or No but the screen appears for one second only ands if I don't click
immediately it disappears and the process continues on its own.

"Steven L Umbach" wrote:

> Are you able to logon normally?? If so look in the logs via Event Viewer to
> see if anything is recorded as an error/warning that may help explain the
> problem. Also give it some time. I have on occasion walked away from a
> computer that I though was frozen and came back half hour later to se that
> it no longer is frozen. What happens when you pres control-alternate-delete
> in Safe Mode? --- Steve
>
>
> "alwaysneedhelp" <alwaysneedhelp@discussions.microsoft.com> wrote in message
> news1EDD01B-56BB-4233-ABA7-B538BBC6F240@microsoft.com...
> >I have been trying to use Safe Mode. I do everything I've been instructed
> >to
> > do. I get to the screen where it says to click on administrator and I do.
> > I
> > then get to the screen to click yes to continue to safe mode. When I click
> > OK, the screen indicates safe mode but just remains there - black and
> > white
> > screen - heading on top of "safe Mode Microsoft XP, etc. It says Safe Mode
> > at
> > the bottom corners of the screen but NOTHING happens. The mouse doesn't
> > work
> > and the screen just stays at that spot.
> >
> > How can I fix this to get into Safe Mode?
>
>
>