Janine <Janine@discussions.microsoft.com> wrote:

>Sorry, Ron. It does the same thing in Safe Mode. Destop screen opens with
>Start button and status bar at bottom. Cannot use cursor to open anything
>and hour glass takes place of arrow when moved to start button. Nothing
>happens. Any other options??
>

There are a couple of other options on the Startup Menu, such as "last
known good configuration" which you should try next.

If none of these work then your next option is to do a Repair Install
as per the instructions at
http://michaelstevenstech.com/XPrepairinstall.htm

A Repair Install will preserve all of your installed applications,
configuration settings, and user data files. Windows Updates will
have to be reinstalled.

Note that doing a Repair Install requires an actual Windows XP
Installation CD. The "system recovery" disks, or hidden hard drive
partitions, used on many systems that come with Windows XP
preinstalled (=OEM versions of Windows XP) often cannot do a Repair
Install, although some can. It varies from manufacturer to
manufacturer.

Also note that if you do have a Windows XP Installation CD that is
either the original release or Service Pack 1 version, and your
installed Windows has been upgraded to Service Pack 2 then you will
have to create a new installation CD with Service Pack 2 slipstreamed
into it. Post a reply back here if you need assistance with this.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm