Nancy wrote:
> I have ran every scan for viruses and malware. My computer is
> clean. HD crashed a month ago (new computer, under warranty) so
> new HD was reformatted and windows reinsalled (by HP authorized
> repair station) Problem started occuring before the old HD
> crashed so it does not appear to be HD related. repair station also
> ran antivirus and spyware scanners and found nothing. They also
> checked all the hardware and found no problem. Previously system
> froze randomly every few days to few weeks. It is now occuring
> every 1-2 days. Computer was new in february 2005 and started
> freezing in september (once a day at random times and never on
> startup) ctrl-alt-del does not work when frozen - I have to
> power off. It reboots fine. freezing never happens at restart -
> and does not matter what programs are running. I contaced HP and
> did everything they suggested including checking for conflicts,
> limiting startup programs, checking every hardware installed,
> running scandisk and defrag (200gig HD 94% free space) I only use
> one antivirus program and have tried different anti-spyware
> programs and uninstalling the old ones thinking there may be a
> conflict (doesn't matter - freeze happens no matter what) I scan
> for viruses and spyware every day (Norton - and online scans at
> trendmicro and pandasoft regularly) I have checked the security
> on my computer at various sites and it says my computer is
> extremely secure. Recently upgraded RAM thinking it may be a
> memory problem (went from 512MB to 1.5gig) processor is 3.2gig I
> connect wireless on an extremely secure router (and have since july
> - problem did not start until september) None of my files are
> shared and intrusion detection is very secure. Computer freezes
> at random times with different programs - does not seem to be ryhme
> or reason to it. Ran eventvwr after restart and does not seem to
> show a problem. There is no conflict when I check for hardware
> conflicts. I made sure my wireless network connection is the
> only one enabled. Techs cannot find any problem and I did
> everything HP online support suggested. ALL of my windows (XP
> home) updates are installed - including the optional updates. This
> problem continues even with the newly formatted new HD so I don't
> believe it's the HD or corrupt windows. SP2 if that matters. When
> it freezes, there is no error screen or no way to get to the task
> manager - must power off to reboot.
>
> Here is the specs on the computer:
>
> HP Pavilion a820n desktop WinXP SP2 (completely updated)
> 3.2gig processor
> 1.5gig RAM (just upgraded from 512MB)
> 200gig HD (94% free)
>
> Only hardware upgrades since new was the wireless card (linksys)
> and the new HD after the HD hardware failure (repair station
> installed, formatted and they reinstalled the wireless software)
> and the 1gig RAM although problems started before the new HD and
> the RAM upgrade.
>
> Freezes even happen within a few hours of running scandisk / defrag
> and knowing there is no viruses or malware (I was completely
> scanning everything when it first started freezing thinking it was
> viral related) I am a fanatic keeping viruses, adware, and spyware
> out (repair station says my computer is the cleanest they've seen)
>
> I am out of ideas on what could be wrong and how to fix. Every
> time I thought I found the problem, it continues to freeze up.
> Never more than once a day (so far anyway) Minutes to a couple of
> days after reboot (usually at least several hours)

Get a bigger power supply.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html