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Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default...b;en-us;290301
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"Dan Tate" <dshane@chappai.net> wrote in message news
O6dnSwBTMGZ1ejenZ2dnUVZ_sqdnZ2d@comcast.com. ..
Interesting - Here's what i'd try:
Disable the Windows installer service in safemode.
Boot into Windows in normal mode, then start regmon and filemon from
sysinternals
Start the windows installer service and see what's trying to install.
"David Reed" <dreed@no.spam.please.srdcorp.com> wrote in message
news:1131553558_15169@spool6-east.superfeed.net...
> Good Morning,
>
> I have a problem with one of my users computesr, and I've been beating my
> head for three days trying to figure it out.
>
> On a Windows 2k SP4 system, (A Dell Dimension 2350, as if that matters),
> using MS Office 2k and Symantec Enterprise Edition 8.x.
>
> The computer, when it boots, and the user logs in under their profile, the
> computer boots to the desktop, and then, Windows Installer "takes over",
> and seems to be trying to install something. I can't tell what, it
> doesn't show me. It appears twice, and then the users desktop
> (background) disappears, and the Windows default "Bubbles" background
> appears, the screen goes blank (except for that), and just sits there,
> with the mouse cursor.
>
> I can still move the mouse cursor. The system doesn't seem to freeze.
> But it does seem to hang after the Windows Installer tries to install
> something, though I have no idea what.
>
> I have manually removed MS Office 2k and Symantec Enterprise Edition 8.x,
> including registry keys. This was because Windows Installer was
> originally trying to "install" both of those as well. So I removed them
> manually by going into Safe Mode, and running REGEDIT to remove the keys
> and delete the folders.
>
> Whatever the problem is, it doesn't occur in Safe Mode.
>
> Oh, and I have tried to run REGMON, but, it hangs before I can get to the
> prompt to run it (of course).
>
> And I have also followed these instructions:
> http://support.microsoft.com/kb/q269251/
>
> Does anyone have any ideas?
>
> -David
>
>
>
>
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