Hi Paul,
Back into the fray...

The 'description' for that port is simply the name of the printer/unit.

'Configure port' gives: "! An error occurred during port configuration. This
operation is not supported."

I notice a similar string developing under Al Mahler 8/11, where Cari
(MS-MVP) suggested trying print direct to printer - if there were Symantech
or Norton products on the pc. We're not using these on this pc but a quick
try of this setting does allow the 'limited' user to print, but not to
access any of the other functions of the unit - as before. (These functions
continue to work for the administrator users even when 'print direct to
printer' is selected.)

For example, a limited user, trying to scan, gets the 'device is
disconnected' message...

....trying to start the overall 'director' front end for the unit, results
in: 'Runtime error ....hppdirector.exe .... application has requested to
terminate in an unusual way'.

A 'report this to ms invitation' results in the creation of a temp file of
data to go with this, which would be rather lengthy to include here without
being invited to.


Re: hppcb632.dll:

Its properties say that it is an application extension that opens with an
'unknown application' despite the fact that it gives a correct location to
the Laser Jet 33xx folder.

The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.

Does this make things any clearer?

Thanks,

SteveH


"Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
> Thanks again for your patience Paul,
>
> I will be away from the problem set up for a few days, so hope to carry on
> where I left off, and get back to you when I get back.
>
> All the best,
>
> SteveH
>
>
> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>> Steve,
>>
>> So, the only port that is ticked is DOT4_001? What does it say under the
>> "Description" column for this port (that will tell you what type of port
>> it is)? What happens if you click 'Configure Port' with that port
>> selected ("in blue")?
>>
>> Unless you are printer pooling, and you are not, only one port will be
>> ticked. This is the port of the printer. The fact that the printer
>> happens to have fax functionality does not mean that its port should
>> reflect that. This is probably just a function of the printer that is
>> activated through the document properties dialog.
>>
>> The printer only has one port (except when using printer pooling, which
>> is not what you are doing)
>>
>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the Version
>> page in the file properties. What does it say?
>>
>> Paul
>>
>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>> Sorry if you have been mislead:
>>>
>>> There is one pc joined to one do it all printer, scanner, copier, fax
>>> unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc (which is
>>> what I've seen on other printers) but has a tick against 'DOT4_001'.
>>> (There is no port ticked for the fax section?). The share printer
>>> option is not selected.
>>>
>>> The pc has three users plus a 'guest' (though there are additional
>>> 'users' in the Users folder under 'Computer Management' these are the
>>> only ones on the welcome screen).
>>>
>>> Two of the users have 'administrator privilege's, one is 'limited'. The
>>> limited account is not - so it says - connecting to the printer unit.
>>>
>>> We have had trouble with the printer not recognising any but the first
>>> user to log on before, but are currently able to use through both
>>> administrator accounts without logging off, and only the 'limited' one
>>> is failing with the dll message as below.
>>>
>>> Thanks again,
>>>
>>> SteveH
>>>
>>>
>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>> Steve,
>>>>
>>>> You mention starting from scratch. Let's do that.
>>>>
>>>> How is this printer connected to the network? Is it
>>>> 1: Connected to a Windows server (by a port, usuallly a parallel port)?
>>>> 2. Connected to the network using its own ethernet connection (usually
>>>> involves another piece of hardware, such as HP JetDirect)?
>>>> 3. Connected to the network using its own ethernet connection AND
>>>> shared on a print server?
>>>>
>>>> What software do you intend to use to intsall the printer on the
>>>> server? The clients? And what choices do you intend to make?
>>>>
>>>> Paul
>>>>
>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>I wondered about that network printer option, and as it was all getting
>>>>>a bit confusing (the install disc leaves one with 3 drivers in
>>>>>'printers' with no indication as to why), I uninstalled the HP package
>>>>>and started again from scratch and without the network option ticked.
>>>>>
>>>>> Changing to the non administrator user account still results in the
>>>>> error message of a problem in 'hppcb632.dll'.
>>>>>
>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>> 0x0000.5f6'.
>>>>>
>>>>> I have no idea what this means.
>>>>>
>>>>> Does one pc with a number of users, who may or may not be logged on at
>>>>> the same time (thanks to 'fast user switching' - ho ho) count as a
>>>>> network?
>>>>>
>>>>> Thanks for the suggestions,
>>>>>
>>>>> Regards,
>>>>> SteveH
>>>>>
>>>>>
>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on a
>>>>>> shared
>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>> <server>".
>>>>>> In this case, look at the Security page of the property sheet on the
>>>>>> server. What permissions do these users have?
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>> message
>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>> Surprised to find that only users registered with 'administrator'
>>>>>>> privileges are recognised by our HP3330 mfp printer, which claims to
>>>>>>> be
>>>>>>> 'unconnected' when they try to use it.
>>>>>>>
>>>>>>> How to correct?
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> SteveH
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>