That error means that the TWAIN drivers for the scanner are not installed.
You probably connected the unit to the PC BEFORE installing the software.
When installing all-in-one units, you must insert the installation CD first,
and during the installation it will tell you when to connect it and when to
power it on. Start from scratch.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article%20One.htm
--
XP-WNP
Today is the first day of the
rest of your life.


"meganmac" wrote:

>
> I've read how this all in one has problems with drivers, specifically
> scanning.
> It installs the printer when I connect it, and I can see it as the
> default printer, but when HP director is running and I go to scan
> picture an error msg comes up- "error communicating with device. please
> ensure that the device is connected properly"
> what is up???
>
>
> --
> meganmac
>