Are there any system event log entries when limited users attempt to print.
If you see anything with error 5 it's access denied.

If the driver writes temp file make sure that where ever that location is
users have access.

Also verify that users have write access to \windows\system32\spool\printers

log on as user and copy a file to this location. The spooler typically
writes the data in it's security context but drivers can specify to create
files in the user context.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Gail" <Gail@discussions.microsoft.com> wrote in message
news:518F3482-91CB-41FB-9E2D-7DD94682C19F@microsoft.com...
> No.The Windows Firewall is turned off and I just use the TrendMicro one.
>
> "Cari (MS-MVP)" wrote:
>
>> Any other firewall software running?
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> news:87C07314-5C8D-4D44-A004-7F6078754E86@microsoft.com...
>> > Yes, using System Restore was one of the first things I tried but no
>> > matter
>> > how far back I took it (we were unsure of exactly when we lost
>> > printing)
>> > it
>> > didn't help. ANy other suggestions would be much appreciated as this
>> > problem
>> > is becoming VERY frustrating and i want to keep the limited accounts so
>> > we
>> > can use those to access the net and minimize potential virus damage.
>> >
>> > "Cari (MS-MVP)" wrote:
>> >
>> >> Did you try to System Restore to a point where printing worked for all
>> >> users?
>> >> --
>> >> Cari (MS-MVP)
>> >> Printing & Imaging
>> >>
>> >>
>> >>
>> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> >> news:EEC4E927-DD4F-4369-92EF-F51194582752@microsoft.com...
>> >> > Tried that and unfortunately it doesn't help. Any other ideas?
>> >> >
>> >> > "Cari (MS-MVP)" wrote:
>> >> >
>> >> >> Remove it temporarily and see if the situation with the printer
>> >> >> changes.
>> >> >> If
>> >> >> it does, then contact Trend Micro.
>> >> >> --
>> >> >> Cari (MS-MVP)
>> >> >> Printing & Imaging
>> >> >>
>> >> >>
>> >> >>
>> >> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> >> >> news:ECC694AA-D42B-4297-9E03-CDD538AE2C2A@microsoft.com...
>> >> >> >I use the Trend-Micro firewall.
>> >> >> >
>> >> >> > "Cari (MS-MVP)" wrote:
>> >> >> >
>> >> >> >> What third party firewall do you have installed?
>> >> >> >> --
>> >> >> >> Cari (MS-MVP)
>> >> >> >> Printing & Imaging
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> >> >> >> news:7313BDAE-3E26-4514-AA46-08E7BA22CD61@microsoft.com...
>> >> >> >> > Yes but it's very slow to start printing.
>> >> >> >> >
>> >> >> >> > "Cari (MS-MVP)" wrote:
>> >> >> >> >
>> >> >> >> >> Most often seen with Norton, but to see if it's the same kind
>> >> >> >> >> of
>> >> >> >> >> problem,
>> >> >> >> >> go
>> >> >> >> >> to the Control Panel and click on Printers & Faxes..... right
>> >> >> >> >> click
>> >> >> >> >> on
>> >> >> >> >> the
>> >> >> >> >> printer and select Properties... in the Advanced tab, change
>> >> >> >> >> the
>> >> >> >> >> settings
>> >> >> >> >> to
>> >> >> >> >> print direct to printer instead of using the spooler...
>> >> >> >> >>
>> >> >> >> >> Can the Limited Users now print?
>> >> >> >> >> --
>> >> >> >> >> Cari (MS-MVP)
>> >> >> >> >> Printing & Imaging
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:7396B9B4-936C-4CF2-84BC-4ED2AB5DE760@microsoft.com...
>> >> >> >> >> > No I don't have Norton. I use Trendmicro Pc-cillin.
>> >> >> >> >> >
>> >> >> >> >> > "Gail" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> I am running Windows Xp Home and have a hp 1210psc. A few
>> >> >> >> >> >> days
>> >> >> >> >> >> ago
>> >> >> >> >> >> the
>> >> >> >> >> >> limited users lost their ability to print although the
>> >> >> >> >> >> administrator
>> >> >> >> >> >> can
>> >> >> >> >> >> still print OK. All that happens when they try to print is
>> >> >> >> >> >> the
>> >> >> >> >> >> printing
>> >> >> >> >> >> icon
>> >> >> >> >> >> (printer with paper in it) flashes then disappears and the
>> >> >> >> >> >> document
>> >> >> >> >> >> doesn't
>> >> >> >> >> >> print. Any suggestions would be much appreciated.
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>