Steve,

Sorry, this issue has become so complicated that I do not have time to help
you any further.

As mentioned before, it's not a Microsoft problem, it's a HP problem.

Paul

"Paul Baker" <paulb@online.rochester.rr.com> wrote in message
news:uM6Fjok5FHA.1276@TK2MSFTNGP09.phx.gbl...
> Steve,
>
> Thanks, I would be very interested to hear what the resolution was. Maybe
> others can learn from it.
>
> It doesn't sound like you are having a very good experience with HP. It is
> unfortunate that they are the ones most likely to be able to help at this
> point.
>
> What model of printer is it and what type of port is it connected to?
>
> Paul
>
> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
> news:%2368U71h5FHA.1276@TK2MSFTNGP09.phx.gbl...
>> Ok Paul,
>>
>> Thanks very much for all your help,
>>
>> I'll get back to you if I find out what caused the problem. I find HP
>> seem to be a bit vague as to whether a problem is at 'their end' or not,
>> but will give them another try: they generally tell me there are no
>> upgrades for my drivers, but it is a bit confusing when a unit has
>> several 'front ends' to work from ie. getting the 'printer' sorted does
>> not necessarily mean the scanner front end will be recognised...
>>
>> Anyhow,
>> All the best,
>>
>> SteveH
>>
>>
>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>> news:OZCGKAh5FHA.2888@tk2msftngp13.phx.gbl...
>>> Steve,
>>>
>>> This is sounding very much like you have a problem with third party
>>> software, therefore I will not be able to help you any further in
>>> diagnosing it. It sounds like there is a port monitor that provides a
>>> special kind of port.
>>>
>>> However, I can offer some advice to move forward. The best thing you can
>>> do is try to eliminate/uninstall as much third party software as
>>> possible. If the printer is connected to a standard type of port, all
>>> you really need is a printer driver. You don't need a port monitor or
>>> anything else. You can try downloading the most recent version of the
>>> printer driver from the manufacturer's web site. I also consider it good
>>> practice to download the smallest or least complicated driver available,
>>> as larger or more complicated ones are not just drivers, but also some
>>> other junk they think you need but you don't! You could also just try
>>> installing a generic driver, like a the "HP Laserjet" driver that comes
>>> with Windows for any PCL printer!
>>>
>>> Paul
>>>
>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in message
>>> news:u%23Oy87T5FHA.2484@TK2MSFTNGP09.phx.gbl...
>>>> Hi Paul,
>>>> Back into the fray...
>>>>
>>>> The 'description' for that port is simply the name of the printer/unit.
>>>>
>>>> 'Configure port' gives: "! An error occurred during port configuration.
>>>> This operation is not supported."
>>>>
>>>> I notice a similar string developing under Al Mahler 8/11, where Cari
>>>> (MS-MVP) suggested trying print direct to printer - if there were
>>>> Symantech or Norton products on the pc. We're not using these on this
>>>> pc but a quick try of this setting does allow the 'limited' user to
>>>> print, but not to access any of the other functions of the unit - as
>>>> before. (These functions continue to work for the administrator users
>>>> even when 'print direct to printer' is selected.)
>>>>
>>>> For example, a limited user, trying to scan, gets the 'device is
>>>> disconnected' message...
>>>>
>>>> ...trying to start the overall 'director' front end for the unit,
>>>> results in: 'Runtime error ....hppdirector.exe .... application has
>>>> requested to terminate in an unusual way'.
>>>>
>>>> A 'report this to ms invitation' results in the creation of a temp file
>>>> of data to go with this, which would be rather lengthy to include here
>>>> without being invited to.
>>>>
>>>>
>>>> Re: hppcb632.dll:
>>>>
>>>> Its properties say that it is an application extension that opens with
>>>> an 'unknown application' despite the fact that it gives a correct
>>>> location to the Laser Jet 33xx folder.
>>>>
>>>> The versions sections says: Conexant Systems Inc; 1.0.0.00; Codebase;
>>>> English(US); original file name Codebase.dll; Desktop Deluxe; 1.0.0.00.
>>>>
>>>> Does this make things any clearer?
>>>>
>>>> Thanks,
>>>>
>>>> SteveH
>>>>
>>>>
>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>> news:OsHnAON4FHA.2600@tk2msftngp13.phx.gbl...
>>>>> Thanks again for your patience Paul,
>>>>>
>>>>> I will be away from the problem set up for a few days, so hope to
>>>>> carry on where I left off, and get back to you when I get back.
>>>>>
>>>>> All the best,
>>>>>
>>>>> SteveH
>>>>>
>>>>>
>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>> news:eIJy$$L4FHA.1864@TK2MSFTNGP12.phx.gbl...
>>>>>> Steve,
>>>>>>
>>>>>> So, the only port that is ticked is DOT4_001? What does it say under
>>>>>> the "Description" column for this port (that will tell you what type
>>>>>> of port it is)? What happens if you click 'Configure Port' with that
>>>>>> port selected ("in blue")?
>>>>>>
>>>>>> Unless you are printer pooling, and you are not, only one port will
>>>>>> be ticked. This is the port of the printer. The fact that the printer
>>>>>> happens to have fax functionality does not mean that its port should
>>>>>> reflect that. This is probably just a function of the printer that is
>>>>>> activated through the document properties dialog.
>>>>>>
>>>>>> The printer only has one port (except when using printer pooling,
>>>>>> which is not what you are doing)
>>>>>>
>>>>>> Try finding the 'hppcb632.dll' file in Explorer. Then look on the
>>>>>> Version page in the file properties. What does it say?
>>>>>>
>>>>>> Paul
>>>>>>
>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>> news:%23HmqimK4FHA.3460@TK2MSFTNGP12.phx.gbl...
>>>>>>> Sorry if you have been mislead:
>>>>>>>
>>>>>>> There is one pc joined to one do it all printer, scanner, copier,
>>>>>>> fax unit. In 'Properties' 'Ports' it has no ticks for 'LPT1' etc
>>>>>>> (which is what I've seen on other printers) but has a tick against
>>>>>>> 'DOT4_001'. (There is no port ticked for the fax section?). The
>>>>>>> share printer option is not selected.
>>>>>>>
>>>>>>> The pc has three users plus a 'guest' (though there are additional
>>>>>>> 'users' in the Users folder under 'Computer Management' these are
>>>>>>> the only ones on the welcome screen).
>>>>>>>
>>>>>>> Two of the users have 'administrator privilege's, one is 'limited'.
>>>>>>> The limited account is not - so it says - connecting to the printer
>>>>>>> unit.
>>>>>>>
>>>>>>> We have had trouble with the printer not recognising any but the
>>>>>>> first user to log on before, but are currently able to use through
>>>>>>> both administrator accounts without logging off, and only the
>>>>>>> 'limited' one is failing with the dll message as below.
>>>>>>>
>>>>>>> Thanks again,
>>>>>>>
>>>>>>> SteveH
>>>>>>>
>>>>>>>
>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>> news:%230%23NbwJ4FHA.2364@TK2MSFTNGP12.phx.gbl...
>>>>>>>> Steve,
>>>>>>>>
>>>>>>>> You mention starting from scratch. Let's do that.
>>>>>>>>
>>>>>>>> How is this printer connected to the network? Is it
>>>>>>>> 1: Connected to a Windows server (by a port, usuallly a parallel
>>>>>>>> port)?
>>>>>>>> 2. Connected to the network using its own ethernet connection
>>>>>>>> (usually involves another piece of hardware, such as HP JetDirect)?
>>>>>>>> 3. Connected to the network using its own ethernet connection AND
>>>>>>>> shared on a print server?
>>>>>>>>
>>>>>>>> What software do you intend to use to intsall the printer on the
>>>>>>>> server? The clients? And what choices do you intend to make?
>>>>>>>>
>>>>>>>> Paul
>>>>>>>>
>>>>>>>> "Steve H" <steve_a_hawkins@hotSPAMmail.com> wrote in message
>>>>>>>> news:%23BQ1xeJ4FHA.3136@TK2MSFTNGP09.phx.gbl...
>>>>>>>>>I wondered about that network printer option, and as it was all
>>>>>>>>>getting a bit confusing (the install disc leaves one with 3 drivers
>>>>>>>>>in 'printers' with no indication as to why), I uninstalled the HP
>>>>>>>>>package and started again from scratch and without the network
>>>>>>>>>option ticked.
>>>>>>>>>
>>>>>>>>> Changing to the non administrator user account still results in
>>>>>>>>> the error message of a problem in 'hppcb632.dll'.
>>>>>>>>>
>>>>>>>>> The Event Log says 'fault bucket 20365310' and 'fault address
>>>>>>>>> 0x0000.5f6'.
>>>>>>>>>
>>>>>>>>> I have no idea what this means.
>>>>>>>>>
>>>>>>>>> Does one pc with a number of users, who may or may not be logged
>>>>>>>>> on at the same time (thanks to 'fast user switching' - ho ho)
>>>>>>>>> count as a network?
>>>>>>>>>
>>>>>>>>> Thanks for the suggestions,
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> SteveH
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> "Paul Baker" <paulb@online.rochester.rr.com> wrote in message
>>>>>>>>> news:Okxhm%23H4FHA.472@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>> Is this a network printer in the sense that they chose "A network
>>>>>>>>>> printer..." in the Add Printer Wizard, used the "install" verb on
>>>>>>>>>> a shared
>>>>>>>>>> printer in Explorer, etc? If so, the name will be "<share> on
>>>>>>>>>> <server>".
>>>>>>>>>> In this case, look at the Security page of the property sheet on
>>>>>>>>>> the
>>>>>>>>>> server. What permissions do these users have?
>>>>>>>>>>
>>>>>>>>>> Paul
>>>>>>>>>>
>>>>>>>>>> "Steve Hawkins" <steve.a.hawkins@ntl(nospam)world.com> wrote in
>>>>>>>>>> message
>>>>>>>>>> news:OIo9H4G4FHA.3588@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>>> Surprised to find that only users registered with
>>>>>>>>>>> 'administrator'
>>>>>>>>>>> privileges are recognised by our HP3330 mfp printer, which
>>>>>>>>>>> claims to be
>>>>>>>>>>> 'unconnected' when they try to use it.
>>>>>>>>>>>
>>>>>>>>>>> How to correct?
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>>
>>>>>>>>>>> SteveH
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>