Paul,
I forgot to mention I have a laptop with Windows XP SP2 installed on it
and both printers work fine on that. The printers are a Lexmark X73 and a
Dell 720.



"Paul Baker" wrote:

> The driver it is trying to install may not support Windows XP Service Pack
> 2.
>
> It may not even support Windows XP at all, but this is less likely because
> it would mean you would have had to install the driver from a third party
> source.
>
> Waht make/model of printer is it.
>
> Your best bet is to probably read about compatibility on the manufacturer's
> web site and download the newest driver available that is specifically made
> for Windows XP.
>
> Paul
>
> "Rich" <Rich@discussions.microsoft.com> wrote in message
> news:21AA6AA7-6C8A-47FE-90EF-6EC3816E7FB0@microsoft.com...
> >I need help from whoever can help. I have been to many different forums, on
> > all different companies to get help. So I am turning to you all in hopes
> > you
> > have experiences this problem or know how to fix it.
> >
> > First off I have Dell Dimension 8100. My hard drive crashed and I had to
> > replace the whole thing. I purchased a retail full version of Windows XP
> > SP2
> > and installed it my new hard drive. Ever since then I can not install any
> > printer on the computer.
> >
> > Details of what I did and my problem.
> > -Hard Drive crashed, purchased and installed a new one
> > -Installed a full version Windows XP SP2 (new purchase, since before I
> > only
> > had an upgrade)
> > -Tried to install USB printer (tried multiple printers), when I plug in
> > the
> > printer it recongnizes the type of printer, then it shows copying the
> > files
> > to install the driver, then at the end it closes and says "there was a
> > problem installing your printer, it may not work properly"
> > -The printer does not show up in the control panel under printers
> > -Downloaded the latest drivers for both printers to ensure I had the
> > latest
> > version.
> > -Still same problem
> > -Uprgaded BIOS Version to XP2, the latest version
> > -Still same problem
> > -Did an Upgrade (repair) of Windows XP SP2 hoping that would solve it.
> > -STILL SAME PROBLEM
> >
> > So any ideas?
> >
> > Thanks,
> > Rich
>
>
>