When you set the form length, you also need to account for the space between
forms.
Generally, "RAW" mode works better than using built in printer fonts.
Make sure that the printer options (on the printer, not the driver) are set
just like the other office has set theirs. Next, check the driver settings.
As a last resort, you may need to use an alternate driver for text only
printers.
(It's been quite some time since I fought this problem.)

"Debbie" <Debbie@discussions.microsoft.com> wrote in message
news:A0563D01-529D-42CF-91A7-9F0FBC826E29@microsoft.com...
> I recently purchased an OKI Microline 491 24 Pin Dot Matrix printer to
print
> continuous forms (1000s at a time) onto a pre printed form. The
information
> an research done on this purchase stated that the printer was compatible
with
> XP.
>
> The form is 7.50 (W) X 4.25 (L).
>
> I have gone into Start/Printer&Faxes set up custom size in server
properties
> and properties. Set this same information up in page set up etc.
>
> With each form printed the text moves higher up until finally it is
totally
> misaligned.
>
> The drivers are for XP. I am using XP Professional 2002 and the program is
> in WORD. It is one page on the computer but will need to print XXXX amount
of
> copies (sometimes up to a 1000 of this document).
>
> Originally the program was on Windows 3.1 and did fine printing from the
> WORD in 3.1. Antoher office took this information and placed it on their
> computer..........they finally got it to work with some
tweaking...........I
> have called them and gotten their information as to margins
> etc..............but it still does not make mine print any
better..........it
> doesn't get any worse though when changing margins...........but it also
does
> not get any better.
>
> Are there any fixes for this or suggestions. I have scoured the internet,
> microsoft help etc. and tried everything I find..........nothing has
helped.
> I also tried overriding the computer by programing the information into
the
> printer.........this did not help either since the paper size I need is
not
> in the printer setup.
>
> Any help will be appreciated.
>
> Debbie