Check the print server for event 61 or 6161 when the user prints. There
should be some additional data in the event. Win32 error 5 is access
denied. This usually means to the spool directory or where ever the driver
is writing temp files.

Send along the detailed information

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ralph D via WindowsKB.com" <u11047@uwe> wrote in message
news:59dcbbe0e1d4b@uwe...
> We have a user that is trying to print to a networked printer. She has
> Windows XP and the printer is a Cannon IRC3220 connected to a print
> server.
> This started happening last friday. She cannot print to it. Others in the
> office can print to the printer and she can print to her local printer. We
> have reinstalled the printer, removed the entry from the registry. Shen
> she
> tries to print a test page. it looks like it spools for half a second and
> then says test page failed to print would you like to open the print
> troubleshooter. we are at a loss. we restarted the print spoolers as well.
>
> Ralph
>
> --
> Message posted via WindowsKB.com
> http://www.windowskb.com/Uwe/Forums....nting/200601/1