Hi John,
Thanks for the wealth of information. I did see some of this information in
previous posts but it's not the autoplay that's the problem. That works
fine. It's just that the camera is not recognized by my computer. I did
uninstall real player eventhough it was version 10.5 and rebooted but that
didn't help. I have the latest update for Nero so I don't think that's the
problem. Looks like the USB port needs to be repaired. There is no flag
beside any of the USB controllers (there are 5 listed) and I right clicked on
them all and they all "appear" to be working. How do I know which one to
uninstall and reinstall??? (There are also 5 USB Root Hubs listed.)

(I have another computer that I had hooked up my video cam to and it doesn't
recognize the digital camera either. Sony stuff is a pain in the butt!)

Tina

"John Inzer" wrote:

> tkb wrote:
> > Correction, I used to plug the camera into the USB port
> > on the front of my PC and the camera was always
> > recognized.
> >
> > "tkb" wrote:
> >
> >> I used to be able to plug my Sony DSC-P72 into the USB
> >> hub and download my pictures. Then I installed drivers
> >> for my video camera so I could download video from it.
> >> Now I can't download from my digital camera because the
> >> computer doesn't even recognize that I've connected it.
> >> It doesn't appear as a device anywhere. I've tried
> >> uninstalling and reinstalling but that hasn't worked.
> >> Any suggestions?
> ================================
> Have a look at the following suggestions
> previously posted by Yves:
>
> =====
> There are many causes for Autoplay failing to open. Some suggestions
> below about doing this repair.
>
> Repair for Camera (or card reader) Autoplay window (or Wizard)
> March
> 21, 2005
>
>
>
> A. Interferences due to software on your computer
>
>
>
> If you installed Real Player 10, this is a likely culprit preventing XP
> to
> automatically recognize the camera or card reader and open the Autoplay
> window.
>
> You will have to uninstall Real Player and maybe do something else as
> described below. After you uninstall Real Player 10, reboot your
> computer
> and then try with your camera or card reader again.
>
> If you do not want to uninstall RealPlayer, you can go around it and
> still
> get Autoplay, as given below:
>
> Open Real Player. Go to Tools then Preferences.
> Click on Automated Services and then Disable Message Center and Auto
> updates. Reboot your computer and then try with your camera or card
> reader
> again.
>
>
>
> Note. On March 21, 2005 I had to update my old Real Player 7 to 10 (now
> version 10.5) to download something from the Internet. After installing
> I
> checked with a card in my camera and then with the card reader. No
> problem
> opening the camera or card reader as a drive and listing the options in
> the
> opening Autoplay window. So maybe all you have to do is update to 10.5
> to
> solve the problem.
>
>
>
> Also, if you are on XP SP2, there is interference from early versions of
> Nero and Incd (both are used to burn to CD) installed when you purchased
> your computer (even if you have never used them). Uninstall Incd and
> update
> Nero from here:
>
> http://ww2.nero.com/us/Support_News_...Inquiries.html
>
> and reboot after updating
>
>
>
>
>
>
>
> B. Several ways to download your pictures, from your camera or card
> reader.
>
>
>
>
>
> Before you connect your camera to your computer, make sure you have
> enough
> battery power or better yet use your AC connector if your camera came
> with
> one. Then, check your camera manual. With most cameras you simply power
> them on and set them to take pictures, with some you need to set them to
> something like connect to PC or set PTP. After connecting your camera to
> your computer via a USB cable, power the camera on and wait about 15-20
> seconds for XP to recognize the camera, you will hear some sound
> "ding-dong"
> and the LCD screen on your camera will change (the change is dependent
> on
> the type of camera you have) and you are now ready to transfer, even if
> the
> Autoplay window does not open automatically. If you do not hear a sound
> or
> the LCD screen of your camera does not change, the connection with the
> USB
> port is not correct. Go to the bottom of these directions to repair the
> USB
> connection (even if you hear the sound, the USB connection may need
> repair).
>
>
>
> After you hear the sound:
>
> 1. Open My Computer, look under Devices with removable storage. Your
> camera
> (or card reader) will be listed there as an external drive with a drive
> letter E, F, G or H (probably listed below your CD drive). Right click
> on
> your camera listed as an external drive. A menu will open, click on
> Autoplay
> listed on the opening menu. This should open the Autoplay window to
> download
> your photos the same way as when the Autoplay window opens automatically
> when you connect your camera.
>
> If you want to keep Real Player 10, this would be another way to do it.
> The
> Autoplay will not open when you connect your camera but you can still
> get
> the Autoplay from your camera listed as an external drive.
>
>
>
> Or
>
>
>
> 2. Open My Computer, look under Devices with removable storage. Your
> camera
> will be listed there as an external drive (probably listed below your CD
> drive). Double click on it to open it.
> You will see a folder (DCIM), double click to open it, then another
> folder,
> double
> click on it to open it and you will see the list of photo files. Select
> all
> files
> and copy to a folder on your hard drive. To select all the files, hold
> the
> Ctrl key down and press the letter A. Or, click on Edit on your top bar
> and
> then click on Select all on the opening menu. When files are selected,
> their
> names are highlighted in blue. You can then look at the menu on the
> left
> of the file names and click on Copy and then select the folder you want
> or
> make a new folder to save the files into it.
>
> If you want to repair the automatic Autoplay window (and you do not have
> Real Player 10) you can try the following.
>
> Different ways to try to repair the Autoplay window for downloading from
> either a camera or card reader.
>
> Go from steps I to V, although step V may not be needed.
>
> I. Connect your camera (or card reader) to your computer, and make sure
> you
> have
> pictures on your memory card. Make sure your batteries are good or
> better
> yet, use your AC adapter if your camera came with one. If you are trying
> with a card reader, just connect it with a memory card inserted and with
> pictures on the memory card. Power the camera on, wait 10-15 seconds for
> XP
> to recognize it, you should hear a sound and the LCD screen of your
> camera
> will change, the change is dependent on the type of camera you have.
> With a
> card reader, just wait for the sound after you connect it.
>
> Click on My Computer and look under Device with Removable storage. Your
> camera (or card reader) will be listed there, probably below your CD
> drive,
> and a drive letter will be assigned to it (something like H, G, etc.)
> You
> will use this drive letter in a step below, so just note down what the
> drive
> letter is. With a card reader you may see multiple drives, depending
> upon
> the card reader you have (you may have a card reader capable of reading
> a CF
> card, SD card, Memory stick, etc. each one will have a drive letter so
> select the drive letter corresponding to the memory card you have, or
> select
> any of the drive letters for it and it should still work regardless of
> the
> type of card you have).
> If you do not see your camera or card reader listed there you will need
> to
> repair your USB
> connection (see below for repair) or you are on a network and the
> network
> drive is Z and XP cannot assign a drive letter to your camera. You will
> need
> to take care of this
> first. The steps below will NOT work if XP cannot assign a drive letter
> for
> your camera or card reader. In some cases, your camera may be listed
> but
> with no drive letter. Try the drive letter after the CD or DVD drive
> under
> which your camera is listed.
>
> II. Click on Start, click on Run and type the following in the textbox:
> REGSVR32 SHIMGVW.DLL
> and press Enter
> Note that there is a space between ...32 and SHI...
> This will take a few seconds to run and you will get a "success"
> message.
>
> III. Download the autofix.exe file from the site below. At this
> Microsoft
> site, you have the option of downloading the autofix.exe file in one of
> your
> folder (or make a new folder and save the file there), then open the
> folder
> and double click on the file and then follow directions on the screen.
> Or,
> let Microsoft scan your computer to make the repair. You will need your
> camera drive letter during this step. After this, reboot your computer.
> http://www.microsoft.com/downloads/d...7b6-e8fa-45c4-
> a171-1b389cfacdad&DisplayLang=en
>
> You can leave your camera on and attached or your card reader attached
> while
> you reboot. However, better to disconnected the camera or card reader
> after
> you turn your computer of and then reboot.
>
>
>
> IV. After rebooting, connect the camera and power it on (or connect the
> card
> reader) wait 10-15 seconds for XP to recognize it, you should hear some
> beeping sound and the Autoplay window should now open giving you the
> option
> of downloading photos from the camera or card reader.
>
>
> V. You may have to set the options for this window.
> Click on My Computer, your camera (or card reader) should be listed
> there
> under Devices with Removable Storage. Right click on it and click on
> Properties. In the opening window, click on the Autoplay tab and under
> Select, scroll to Pictures to
> select it. Select the button Prompt me...
>
>
>
> Another possible solution.
>
> Click on Start, click on Run and type the following in the opening
> textbox:
>
> cmd
>
> and press the Enter key
>
> A window will open (black and white) and will display the following:
>
> C:\Documents and Settings\Your Name\
>
> Type the following at the end of the above line after the \
>
> Net start stisvc
>
> And press the Enter key
>
> You will get a message that service is already started (if so this does
> not
> solve the problem) or that it is starting (if so this may solve the
> problem). Then try connecting your camera after you close this window.
> To
> close this window, type EXIT at the end of the displayed line and press
> the
> Enter key.
>
>
>
> Also received this solution from Bob Wight on March 14, 2005:
>
>
>