One more thought...

You mentioned a hub...try connecting directly
to one of your rear USB ports...without a hub.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

============================

> tkb wrote:
>> Hi John,
>> Thanks for the wealth of information. I did see some of
>> this information in previous posts but it's not the
>> autoplay that's the problem. That works fine. It's just
>> that the camera is not recognized by my computer. I did
>> uninstall real player eventhough it was version 10.5 and
>> rebooted but that didn't help. I have the latest update
>> for Nero so I don't think that's the problem. Looks like
>> the USB port needs to be repaired. There is no flag
>> beside any of the USB controllers (there are 5 listed)
>> and I right clicked on them all and they all "appear" to
>> be working. How do I know which one to uninstall and
>> reinstall??? (There are also 5 USB Root Hubs listed.)
>>
>> (I have another computer that I had hooked up my video
>> cam to and it doesn't recognize the digital camera
>> either. Sony stuff is a pain in the butt!)
>>
>> Tina
> ==============================
> Yes, the info does apply...
>
> Anyway...I would suggest that a card reader
> is the best method for downloading images
> from a camera.
>
> Also you could go to Google Groups
> http://groups.google.com/grphp?hl=en&tab=wg&q=
> and enter...the name for this group...press Enter...
> microsoft.public.windowsxp.photos
>
> Then you can search the archives for...
> Recognize Camera
> Maybe you'll find something useful.
>
> That said...what happens if you connect the
> camera and go to...
> Control Panel / Add Hardware.
>
> What if you connect the camera and go to...
> My Computer...is the camera listed as a
> removable drive?
>
> Did you try turning the camera on *after*
> connecting to USB?