Yes, I too had good results using remote assistance in the past on this PC
even after SP2, but now I get the described error message. A MS page I
recently visited talked about a "hotfix" and said to check the "dphnpast.dll"
file. I searched my PC and found I didn't have this file so I ran sfc.exe and
was able to extract and install it from my installation CD hoping that was
the problem, but unfortunately, no. Please stay with me on this to help solve
my problem or perhaps direct me to a source to research it further. Thanks.

"Shenan Stanley" wrote:

> Richard wrote:
> > I get the message "Remote Assistance Failed. Please Try Again" when I
> > respond to a request for RA. RA used to work fine, but now the
> > error. I'm running XP Pro SP2 and all current updates. I'm behind a
> > SpeedStream router with port 3389 open. Tried bypassing the router -
> > same result. RA works OK using another PC plugged into same router.
> > I use RA to help my Dad with his PC (also XP Pro SP2, but no router)
> > both are broadband Earthlink (me) and Charter (Dad). I've read many
> > forums and MS sites on the subject, but have had no success. Any
> > help would be greatly appreciated.
>
> I use it often - on many machine with many different configurations and do
> not have the trouble you describe.
> Printing.. Copy/Paste text, etc - all work great.
>
> I do utilize the Windows 2003 RDC instead of the one that came with Windows
> XP - so that MAY make a difference..
>
> Otherwise - the only trouble I had with these options was when i installed
> SP2 and then would have more than one RD connection open at a time - it
> sometimes would not copy/paste unless I closed all but one of the sessions.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>