oRichard ... I have adeal for you!

I have a "Quick Assistance" card for a free supprt call, but as a MSFT
employee I can't use it ... drop me an email cliff.reeves@microsft.com and
I'll provide you the info you need to use the card.

Cliff

"Richard" wrote:

> Aloha Cliff,
> From what I've been able to determine so far, the person giving Remote
> Assistance doesn't need to be concerned about port forwarding. Only the
> person receiving the RA if he(she) is behind a router. In my case the
> receiver is not behind a router and I can connect to him with other Pcs
> behind my router, but my PC generates the "Remote Assistance Failed" message.
> That pretty much leaves some setting or registry value that got changed or
> corrupted in WinXP.
> I'm glad you tagged onto my post and hope someone in the know will get us
> some help. I'm pretty sure there are others having this problem. I've been
> pretty dilligent in trying to find a fix and I think exhausted all I can
> think of short of the "Pay per incident" from MS (which hasn't proved very
> helpfull in the past). HELP, PLEASE
>
>
> "Cliff Reeves" wrote:
>
> > I have the same problem. Others can see my desktop, but I can't see theirs (I
> > get teh Remote Assistance Failed. Try Again." message.
> >
> > I have:
> >
> > 1) opened port forwarding in my router for port 3389
> > 2) checked "remote assistance" and "remote terminal" exceptions in Windopws
> > firewall
> > 3) turned of the Windows firewall
> >
> > Nothing worked
> >
> >
> > "Richard" wrote:
> >
> > > Yes, I too had good results using remote assistance in the past on this PC
> > > even after SP2, but now I get the described error message. A MS page I
> > > recently visited talked about a "hotfix" and said to check the "dphnpast.dll"
> > > file. I searched my PC and found I didn't have this file so I ran sfc.exe and
> > > was able to extract and install it from my installation CD hoping that was
> > > the problem, but unfortunately, no. Please stay with me on this to help solve
> > > my problem or perhaps direct me to a source to research it further. Thanks.
> > >
> > > "Shenan Stanley" wrote:
> > >
> > > > Richard wrote:
> > > > > I get the message "Remote Assistance Failed. Please Try Again" when I
> > > > > respond to a request for RA. RA used to work fine, but now the
> > > > > error. I'm running XP Pro SP2 and all current updates. I'm behind a
> > > > > SpeedStream router with port 3389 open. Tried bypassing the router -
> > > > > same result. RA works OK using another PC plugged into same router.
> > > > > I use RA to help my Dad with his PC (also XP Pro SP2, but no router)
> > > > > both are broadband Earthlink (me) and Charter (Dad). I've read many
> > > > > forums and MS sites on the subject, but have had no success. Any
> > > > > help would be greatly appreciated.
> > > >
> > > > I use it often - on many machine with many different configurations and do
> > > > not have the trouble you describe.
> > > > Printing.. Copy/Paste text, etc - all work great.
> > > >
> > > > I do utilize the Windows 2003 RDC instead of the one that came with Windows
> > > > XP - so that MAY make a difference..
> > > >
> > > > Otherwise - the only trouble I had with these options was when i installed
> > > > SP2 and then would have more than one RD connection open at a time - it
> > > > sometimes would not copy/paste unless I closed all but one of the sessions.
> > > >
> > > > --
> > > > Shenan Stanley
> > > > MS-MVP
> > > > --
> > > > How To Ask Questions The Smart Way
> > > > http://www.catb.org/~esr/faqs/smart-questions.html
> > > >
> > > >
> > > >