shenan: tks for your response. I've been out of town for a week. I just
found out that mi does not have a external router. But her ISP (comcast) may
have their own router within their system. I'll have to chk. again tks
dandedan4u Shenan Stanley" wrote:

> dandedan4u wrote:
> > The computer that needs assistance is in MI and I'm in AZ. MI has
> > XP home (dell)/with comcast dsl, and I have XP home with Qwest dsl.
> > (HP). MI has O% knowledge of computers, AZ (a little bit more). MI
> > router unk,AZ has router. I woud like to take control of her computer
> > and she and I have talked on a land line and we have decided on a
> > specific password and username just for this assistance. I don't
> > think she has msmngr and the next time I talk to her I will have her
> > download it. Then I will try again in a couple of weeks when I get a
> > chance . tks dandedan4u
>
> Well, unless you have configured MI's router to forward the port through -
> you are likely to get 0% for your efforts too.
>
> The router on MI's end needs at least port 3389 to be forwarded to their
> machine on the other side of the router. The router manual should have more
> information on how to do this, but if the model number was known - perhaps
> someone here could point you to the right directions.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>