I had a similar problem. Turned out, my firewall (zonalarm) was blocking
Media Players access to the net.

Temporarily shut down your firewall and try to watch a clip.

If it works, then make the adjustments to the firewall.
Good luck...
"cutienqz" <cutienqz@discussions.microsoft.com> wrote in message
news:A3F553D2-A79A-4C1F-A0A2-58C42FA09AF5@microsoft.com...
> If i am online and want to watch a trailer from a movie or even view a
> photo
> a friend has sent me through AIM, i can't see it. When trying to watch a
> movie clip, I only see a green screen but i can still hear sound. Please
> tell
> me what I'm missing from my computer because i used the restore disk the
> computer came with and that didn't fix the problem. Please help if you
> know
> what im missing. Thank You.