CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, Code 39, or Code 41
http://support.microsoft.com/default...b;en-us;314060

To resolve your issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"champartdirecto" wrote:

| When I pull up "My Computer" I don't see my CD-ROM or DVD displayed.
| When I go to Device Manager there is a yellow dot with a black
| exclamation point next to each device that says "Windows cannot start
| this hardware device because its cofiguration information (in the
| registry) is incomplete or damaged. (Code 19)." My pc manufacturer
| service group is of no help other than telling me to use my System
| Restore disk. I REALLY don't want to do this! I have tried to download
| new drivers and install them from DriverGuide but get the message "No
| matched drive detected. Detected drives: ".
| What do I do? I need my drives every day!!!
| --
| champartdirecto