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Old 01-05-2006, 07:32 AM
Richard John
 
Posts: n/a
Default Can't Add New Windows Components Gateway Computer

New Notebook, trying to add Windows FAX. Start install and
message comes up that unable to install any of the 31 files
eg> FXxxxxx.dl_ or FXxxxxx.ex_ that reside in
c:/windows/i386. The files are there yet windows says that
it cannot install and wants me to provide the Windows XP
Home Edition Service Pack 2 CD. The problem is that Gateway
doesn't supply the CD - only a collecion of 4 Restore CD's
on which I can't find the files either.

Any ideas? Thanks in advance.

PS: Please don't ask me to contact Gateway - they think that
they have supplied enough and tell me, consistantly, to go
through the restore process and re-install everying. I
doubt that would do anything since it would re-install what
is currently on the computer which doesn't work. Thanks
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