Do you have "Retrieve additional information from the internet" checked in
tools/options/library?
Are you online?

"help please media problems" <help please media
problems@discussions.microsoft.com> wrote in message
news:F60D2C9C-4E45-48E4-8F99-7422D56A2B3E@microsoft.com...
> hi can any one help. cant get album info while ripping cd it rips cd but
> with
> no infomation cant solve problem any help whould be appreciated. trever