honjo,

We have tried making the connection many times over a period of a two
days but unfortunately it doesn't seem to be working, however my
request for assistance from my friend worked first time!


honjo wrote:
> If it is timed out, then ask the novice to resend his request again.
> Very often this is the case with my experience being as an assistor.
>
> phill@lcsltd2.demon.co.uk wrote:
> > I am attempting to get remote assistant working between two computers
> > over the internet.
> >
> > The novice PC (my friend) is running Windows XP Home + SP2 and has
> > Norton Internet Security 2005 running. A USB modem connects the PC
> > directly to the interent.
> >
> > The expert PC (mine) is running Windows XP Professional + SP2 and also
> > has Norton Internet Security 2005 running. My PC is attached to a
> > Netgear router with a firewall, which in turn accesses the internet via
> > a Netgear Modem. I have setup port forwarding on the router, on port
> > 3389 to my PC's IP address.
> >
> > Both copies of Norton Internet Security have been configured to permit
> > inbound/outbound communication on port 135 (epmap).
> >
> > Windows XP firewall is switched off on both PC's.
> >
> > When my friend asks me for remote assistance using MSN Messenger 7.5 I
> > can accept his request and a window then appears saying that it is
> > attempting to connect. At this point nothing happens on either PC and
> > eventually I get a timeout error.
> >
> > If I reverse the request and ask my friend for remote assistance and he
> > accepts, a connection between both PC's is immediately made and he is
> > able to see and control my PC.
> >
> > Why is my friends request for remote assistance not working? We have
> > tried switching off both our firewall software (NIS) but this makes no
> > difference so I don't believe it is Norton IS causing the problem.
> >
> > My router firewall is configured correctly as far as I can determine.
> >
> > The strange thing is that we did get this working in both directions
> > about a month ago, but today when he needed some help I could no longer
> > connect to his machine.
> >
> > Any ideas would be greatly appreciated as I have already spent far too
> > much time trying to resolve this issue.
> >