Greetings,

Norton may just not be recognizing the new version. Remove it from the Program Control List
and then readd it by using the Add dialog.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"AltonLacruz" <AltonLacruz@discussions.microsoft.com> wrote in message
news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
>I cannot sign in on MSN messenger 7.5 after doing an upgrade of
> aforementioned application.
> I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
> indicating that there was newer version. I proceeded in updating my version
> and since than I am not able to sign in.
> I am told I either have no internet connection (wrong! I am connected!) or
> it is my firewall blocking it (error code 81000306). I use Norton Internet
> Security and the firewall setting for MSN messenger says Permit All!
>
> By troubleshooting my MSN Messenger by going to the menu option:
> Tools>Options> Connection, I get the message: "You are currently NOT
> connected to .NET Messenger Service"
> I checked the Service Status on the sign on screen and get the message " All
> systems are stable and running".
> I also started the MSN Messenger Troublesooter and get the message: "Default
> gateway appears to be offline".
>
> I hope someone can help me sort this out! Thanks.
>
> PS I have also noticed that I cannot sign in on MSN explorer. Internet
> explorer works fine, but the sign in screen on msn explorer just stays
> permanently on the flying butterfly, and after a while I get the message
> that I cannot sign in and have to check my internet connection etc...
>