Thanks for you prompt rresponse, however I am not sure of understanding your
explanation:
You want me to go in Control Panel> Add/Remove Programs; than remove the msn
application and than reinstall it?

If not could you please explain me what you meant?

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Norton may just not be recognizing the new version. Remove it from the Program Control List
> and then readd it by using the Add dialog.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "AltonLacruz" <AltonLacruz@discussions.microsoft.com> wrote in message
> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
> > aforementioned application.
> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
> > indicating that there was newer version. I proceeded in updating my version
> > and since than I am not able to sign in.
> > I am told I either have no internet connection (wrong! I am connected!) or
> > it is my firewall blocking it (error code 81000306). I use Norton Internet
> > Security and the firewall setting for MSN messenger says Permit All!
> >
> > By troubleshooting my MSN Messenger by going to the menu option:
> > Tools>Options> Connection, I get the message: "You are currently NOT
> > connected to .NET Messenger Service"
> > I checked the Service Status on the sign on screen and get the message " All
> > systems are stable and running".
> > I also started the MSN Messenger Troublesooter and get the message: "Default
> > gateway appears to be offline".
> >
> > I hope someone can help me sort this out! Thanks.
> >
> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
> > explorer works fine, but the sign in screen on msn explorer just stays
> > permanently on the flying butterfly, and after a while I get the message
> > that I cannot sign in and have to check my internet connection etc...
> >
>
>
>