Thank you SOOOO much! I went through your steps and it worked. And it turned
out at the end that the resolution my screen was on was too high and I
lowered it to 800x600 and then the game magically played (after completing
all of the other steps as well). So thank you. I would've never figured all
of that stuff out on my own. I really appreciate it.

"Jimmy S." wrote:

> Hi Kristen,
>
> "kristen" <kristen@discussions.microsoft.com> wrote in message news:AAC4B653-8E97-4518-80A0-6AE0A5359156@microsoft.com...
> |I installed both Roller Coaster Tycoon 2 and Scrabble and when I launch it
> | the opening game screen shows with sound for a split second, then an warning
> | message pops up so quickly you can't read it and then the whole thing just
> | goes back to my desktop. The icon for the game is still sitting in the
> | toolbar, but regardless of how many times I open it up, it won't play.
> | Please HELP!!!
>
> Updating video card drivers can solve most gaming issues. Here's some
> simple abc's to always keep in mind. a. Shut off download accelerators,
> firewalls and antivirus programs when downloading or installing updates;
> b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
> c. Make sure you meet the game's minimum video and system requirements.
>
> Before you update your drivers, I recommend that you update DirectX
> from: http://www.microsoft.com/windows/directx/default.aspx
>
> Here are the steps I recommend you use to update your driver:
>
> 1. To identify the make and model of your card, right click your
> Desktop, choose Properties / Settings / Advanced / Adapter.
>
> 2. Download the latest video driver for your card online, using
> http://mvps.org/nibblesnbits/Video.html#drivers
> to find the website to download from. I also have advanced
> video driver and direct X troubleshooting steps on that page.
>
> 3. Save the .exe driver (or extract the zip file) to a folder
> in My Documents named after the driver version number.
>
> 4. Restart the computer in Safe Mode by pressing the F8 key
> about once every second as it's rebooting to pick Safe Mode.
>
> 5. Click Start / (settings) Control Panel / System / Hardware
> Device Manager / expand +Display Adapters / right click on
> the adapter, pick "Uninstall", and click No if asked to reboot.
>
> 6. Use Control Panel / Add-Remove programs to uninstall the
> previous driver (exe)software which may have been installed.
>
> 7. Restart the computer in Safe Mode by pressing the F8 key
> about once every second as it's rebooting to pick Safe Mode.
>
> 8. If the driver is NOT a (.exe)program file, GO TO step 11.
>
> 9. When Windows prompts you to install the video adapter, click
> "Cancel" and Double click the driver program to begin installation.
> * Even if not prompted, doubleclick the driver and install it.
>
> 10. After you reboot, go to Control Panel / Display / Settings and
> choose 32 bit Color Quality, and 800x600 or higher Resolution.
> That's it! Scroll down to the Troubleshooter if you have problems.
>
> 11. When Windows prompts you to install the video adapter, click
> "Install from a list or specific location", click the "Browse" button,
> browse to the My documents folder where you saved the driver,
> and finally click on one of the driver files to begin installation.
>
> ** If you are not prompted, or if the driver was updated automatically:
> Click Start / (settings) Control Panel / System / Hardware Device Manager
> expand +Display Adapters / right click on the adapter, pick "Update Driver"
> to start the Update Wizard, choose the "Install from a list..." option:
> Browse to My Documents\ folder with the driver in it
> Click OK and click Next to begin the update.
>
> 12. After you reboot, go to Control Panel / Display / Settings and
> choose 32 bit Color Quality, and 800x600 or higher Resolution.
> That's it! Try the advice in the Troubleshooter if you have problems.
>
> TROUBLESHOOTING:
>
> Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
> Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
> If any of the Display options are Disabled and you cannot Enable them,
> your most likely solution would be to update your Chipset Drivers as per
> my website: http://mvps.org/nibblesnbits/Video.html#v11
>
> Your program might not support dual monitors, or "dual head" video cards
> You can disable the extra video output in your display properties control
> panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.
>
> Along with your Video card, Sound Cards, Motherboard Chipsets,
> and Video Monitors may also require updated drivers. Even your
> motherboard's BIOS may need to be updated for compatibility with
> your Video card. These steps are listed at: http://NibblesNbitsVideo.tk
>
> Perhaps the old Video drivers did not completely uninstall. If that's the
> case, use these utility to completely uninstall the drivers and go to step
> 7:
> nvidia: http://content.guru3d.com/index.php?...atorrip&menu=0
> or for all cards including nvidia use: http://www.driverheaven.net/cleaner/
>
> The latest video drivers sometime don't work with a particular game.
> (Check the Video suggestions in the readme.txt file in your game folder/CD)
> If there's no suggestions, try an older (WHQL) driver, and/or if you still
> experience problems try a Beta driver, or even an Omega driver instead:
>
> BETA Drivers: http://download.guru3d.com/
> OMEGA Drivers: http://www.omegacorner.com/
>
> There you have it, if you have any questions feel free to post them! :-)
>
> --
> Cheers, Windows XP MVP Shell / User
> Jimmy S. http://mvp.support.microsoft.com
>
> Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call /
> Contact
> MS Support at: http://support.microsoft.com/default...d=sz;en-us;top
> My advice is donated "AS IS" without warranty; nor do I confer any rights.
> __________________________________________________ _______
>
>
>