What fault bucket number do you get?
http://zachd.com/pss/pss.html#isolate
should help you find it.

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(speaking for myself and doing this in my free time)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
Now Playing: "Spam" by "Weird Al Yankovic" in WMP10.
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"AmyB" <AmyB@discussions.microsoft.com> wrote in message
news:78F47791-9621-4335-B0FB-7E7257CA72F6@microsoft.com...
> When I want to play a file in the windows media player 9, i get this
> "Windows
> media player has encountered a problem and needs to close. We are sorry
> for
> the inconvenience." I will then send the error but nothing seems to be
> happening. The same problem would pop up even when playing direct from the
> CD. I have even tried to download a new player but it didn't do the trick.
> Please could anybody tell me what to do to sort this problem out.
> Thanks
> AmyB