Hi Jaymon,

Thanks for the excellent reference links - they have been very informative.

I checked the info on the Symantec link with my issue and found that there
was no reason why this particular drive is not seen by Ghost 2003. And I
successfully updated the BIOS on the Promise card (the driver was current
already).

But this phenomenon still persisted. But one thing changed though: If I use
the Ghost utility off a floppy it now sees the drive in the window where it
lists the source drives. But it is still invisible in the destination drives
and directories window! Extremely weird.

For now, I decided to address the issue simply by changing the location of
my weekly drive image (and documents sync folder + other back-up stuff) to
the 300GB drive which does not have the Ghost issue. I had originally
planned to use the Hitachi 250GB but I do not want to take any chances now
in the event that this drive might someday turn inaccessible to any OS or
utility!

Thanks very much again for the very helpful informative links! Much
appreciate it.

Regards.

Manu




"Jaymon" <Jaymon@discussions.microsoft.com> wrote in message
news:1EA7310B-E697-4A93-BE80-BE22F14956A6@microsoft.com...
> Check out this page and see if it applies..
>
> http://symantec.atgnow.com/consumer/...esultType=5000
>
> Look here for updated drivers, bios,.. etc for your raid card here..
>
> http://www.promise.com/support/downl...ory=all&os=100
>
> Your problem may not be solely related to XP, you should try exploring the
> above sites, if you haven't already done so..
> Hope this can help you..
> j;-j
>
> "Manu" wrote:
>
>> Recently, I replaced a Western Digital 160GB drive on one PC with a
>> Hitachi
>> 250GB one. This is the master on the primary IDE channel on a Promise TX2
>> Ultra-133 PCI Controller. The drive was partitioned (NTFS) and formatted
>> in
>> Disk Management and works perfectly in Windows (XP Pro).
>>
>> However, Ghost 2003 cannot see this drive when it reboots to write an
>> image.
>> Sees it fine within Windows though. I tried to use Ghost off a floppy and
>> it
>> too cannot see the drive. The drive does have the required "Ghost ID". I
>> borrowed an Acronis TrueImage utility floppy and it cannot see the drive
>> either!
>>
>> On a whim, I tested NTFS4DOS off a floppy and it does not see the drive
>> also. Carrying the whim further, I temporarily restored this PC with a
>> older
>> Windows 98SE image which had large-drive support as well as NTFS4Win
>> installed. That too does not see the drive! But it does see the 300GB
>> drive
>> that is also on the controller. Incidentally, Device Manager in that
>> Windows
>> 98SE does show the Hitachi drive, but without a drive letter assigned and
>> reporting it as an "unknown partition". I surmised that this is not a
>> Ghost-related problem.
>>
>> I tried a partition delete + recreate + format using the Hitachi/IBM
>> drive
>> set-up utility but it did not help. Physicals - jumpers, changing over to
>> the secondary IDE controller, drive fitness test, chkdsk etc. - all were
>> tried. When I put the old drive back, everything works fine again, at
>> least
>> as far as Ghost is concerned.
>>
>> I do regular Ghost image back ups and need this drive functional within
>> its
>> operations - hence this post.
>>
>> I would really appreciate any insights on what to look for in addressing
>> this issue. Please excuse my verbosity here!
>>
>> Regards and have a nice day.
>>
>> Manu
>>
>>
>>
>>
>>
>>