Hello Bob:

I always go for technical support with the company, in your case hp, via
email. Hopefully they can troubleshoot the problem. I have done this
previously with epson, and sometimes they help, and the last time it was
sheer luck that the system came back up again. I also did a system restore,
it did not do the trick.

So I would suggest contact hp and see if they can offer some advise,

thanks, joyce

"bobfischer" wrote:

>
> Adding....
> Same problem but with an HP scanner. Also, I go into device manager to
> see if all devices are working properly and drivers installed, and I get an
> empty box. Obvously most other drivers must be installed for me to add this.
> I've tried system restore just in case and find that there were no changes
> to System files.
>
> I don't want to do anything too dramatic just yet.
> bob