"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:uza8MgW%23FHA.916@TK2MSFTNGP10.phx.gbl...
> "Charlie Tame" <charlie@tames.net> wrote in message
> news:uRotz7R%23FHA.2640@tk2msftngp13.phx.gbl...
>> At risk of being ridiculed for responding to my own post
>>
>> The resolution here, achieved after some investigation came from the fact
>> that although the machine was working fine with messenger programs (and
>> the
>> ISP had diagnosed router trouble) the machine could not ping, nor could
>> it
>> be pinged from the same network.
>>
>> Zone Alarm had been shut down and the tray icon had disappeared but it
>> had
>> not properly shut down so the firewall component itself was still
>> running,
>> and had decided to block a lot of things.
>
>
> We've seen that before and the procedure always seems very obscure.
> Do you have a public link to it for the record? Or is it only available
> to
> registered users?


Well the OP believed that ZA was stopped and this was reasonable since the
tray icon was not showing, however the inability to ping either way
indicated something still there in the way. Despite lack of IE and Firefox
and anything else, Yahoo and the other IMs were working, I know that because
we were using Yahoo

She had tried lspfix and winsockxpfix etc etc, and adaware showed nothing
but trivia. Then she noticed all on her own that ZA firewall was still
running - I didn't think to ask how she noticed this but it seems to me like
the real problem is the vanishing icon.

This post would indicate that there's a problem somewhere in an update
(Makes sense)...

http://forum.zonelabs.org/zonelabs/b...d=30237#M30237

I don't know if you are aware but the ZA firewall component used to be quite
secure, so to uninstall it was necessary to uncheck "Run at startup / Start
when windows starts" and then reboot before attempting uninstall as even the
ZA control panel couldn't shut it down. This left a firewalled system even
if ZA appeared gone, so the procedure then was to reinstall / uncheck that
box / reboot / uninstall again. I don't know for sure but would expect that
to be the same today. This was always in the uninstall instructions but who
read the instructions ???

My gripe with ZA is that they tried to be all things to all people and for a
time this caused complications where they should have stuck with a perfectly
good firewall and optional extras. I understand the need to compete, but
don't see falling down the same holes as being productive

If this is a recent ZA update issue it's probably worth remembering for a
while...

Charlie