Dean, here are some thought I had on your issue:
1. if you are using outlook then you are using POP3
2. instead of using outlook for this e-mail account, you can check your mail
3 different ways:
1. if that company is using Exchange 2003, then you can log in with OWA.
This is already built in to Exchange 2003 and would be accessed through
internet explorer. you would type something like http://{company web
site}/exchange
you would log in and ie would display like outlook does.

2. you could term into this office if they have a terminal server. All the
tech would have to do is give you permission to do this and set up outlook on
the terminal server. Doing it this way, you would actually be using outlook
on another computer to check your email. This could remain open throughout
the day. Many companies use this method.

3. Install Eudora on your laptop. It is a solid email program like outlook
is and used to be very popular before Microsoft expanded outlooks abilities.
This way you would use outlook for youe e-mail and eudora for your client's
email.

I'm not quite sure what he thinks the problem is with your computer. But if
he is correct and something is wrong with your computer (it could be just one
file that is bad) you dont need to reinstall windows. You could do a repair
of windows by booting from the windows CD. what this does is replaces all the
windows files with fresh copies from the windows cd, which would correct any
bad file. I recommend not trying it yourself unless you have an experienced
tech on the phone walking you through it. It takes about 1 1/2 hours to
complete and all your programs would still be installed and functional. There
is one draw back. I have done this many times and sometimes a program will
not function after this procedure. This is because that program replaced a
windows file when it was installed and the repair procedure just put that
file back to the windows version. If this happens, then you have to reinstall
that program.

Always make sure you backup all necessary data before trying to resolve a
computer issue.

Persoanlly, I would just install Eudora. It is safe and a faster resolution
and you can keep both outlook ans eudora open at the same time.

Pproblem Solved

"Dean" wrote:

> I do subcontract work for a firm that requires me to use one of their e-mail addresses for communications with their clients. Because I also have my own e-mail, I find myself constantly logging out of Outlook and logging back in alternately to each account. Given that I want to be responsive to both my customers and his, this becomes very time consuming.
>
> The tech guy at the firm (remotely via VPN and PCAnywhere) spent hours trying to help me. First we tried to install various e-mail notification systems (mailbell, etc, etc) , but each one bombed out shortly after I opened them. He said they worked fine on his and other computers. Then, I decided it might be Ok to simply log onto this company's web-based e-mail, one which, unlike mine with adelphia.net, doesn't log you off if you don't use it for 10 minutes. However, when I first logged on, it would start initial loading but never get anywhere. So, effectively, I cannot use it. The tech guy feels the causes are the same and is not willing to spend any more time with me - he has spent hours already, in his defense. This is what he tells me about what he has already done and what he is willing to do:
>
> I believe there's a problem with the CDO or related libraries. I tried to reinstall the CDO, remove bad java objects from Internet Explorer, check for viruses, and clear temporary internet cache as well as temporary files.
>
> I would be happy to rebuild your system, which entails to wiping out your hard disk drive and reinstalling Windows XP plus Office, applying all updates and recreating your Outlook profile for our company's mail. You will have to reinstall all other applications. This job will take me under 3 hours to do. Otherwise, it will take too long to resolve the current problems, which we already have spent quite a bit more than 3 hours.
>
> I am not able to be without my computer and, even, if I can do it myself, am reticent to do something this drastic, considering that I have two VPNs that work fine, no other problems in surfing anywhere, and can use adelphia's web-based e-mail just fine.
>
> Does anyone have any potential fixes I can try?
>
> Dean