Thanks again, Skip. I waited for 15 minutes and then got some goofball in
India. Never could make him understand what the problem was. I'll try
calling again later.

(One reason I went with Verizon was that their tech support was in the US.
Now it looks like they just couldn't resist the $5 a day.)

"Skip Ford" <skip.ford@verizon.net> wrote in message
news:vk4ff.13150$Rb.11461@trndny04...
> Fred <testing@testing1212mouse.com> wrote:
> > Thanks, Skip.
> >
> > I just now tried that and still failing...
> >
> > Tools>Accounts>Mail tab >selected account>Property>Server tab>Settings>
> > Check "Log on using", entered xts738xg@verizon.net and the master
account
> > password.
>
> I'm not sure what you mean by "master account password" but you should
> be using the password for the "xts738xg" subaccount, not the password for
> the primary account.
>
> If that doesn't work, you might try calling support at 1-800-567-6789
> since it appears to be a configuration problem. They should be able
> to help. I don't have much experience with Outlook or Windows anymore
> unfortunately. I'm a bit rusty.
>
> --
> Skip, who doesn't work for Verizon.